All on the same team

On a recent visit with executives at Ingersoll Rand—which includes Hussmann, Trane and Thermo King brands that are familiar to retailers—I was given a tour of the company’s product showroom and then shuttled to several stores.

As we toured Schuncks and Whole Foods, I was struck by the number of times the retailers’ representatives praised the collaborative efforts of the supplier. “We asked if lighting could be added to this case, and in two days it was done,” said an executive at Schnucks. “They challenged us, and that’s always a good thing,” said an executive for Ingersoll Rand.

Clearly, the efforts paid off. The Schnucks flagship store in De Peres is outstanding and the retailer was named our Independent Retailer of the Year.

It just goes to show what retailers and suppliers can accomplish when they work together and challenge one another to stretch their limitations.

 

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