Category Archives: Tech Solutions

Data merge ahead

A single customer database and integrated systems are paramount for grocers looking to advance their multi-channel strategies. In their quest to better service shoppers, … Continue reading

Posted in 2012 05 Article Archives, Tech Solutions

Solving the pricing puzzle

Price optimization software, electronic shelf labels and cloud computing are helping grocers manage pricing strategies. Continue reading

Posted in 2012 03 Article Archives, Tech Solutions

Smart moves

Industry observers say the only way to be successful and deliver value during each store visit is to understand shopper preferences and anticipate their demand—a practice that requires the use of sophisticated analytics. Continue reading

Posted in 2012 02 Article Archives, Tech Solutions

Four technologies to watch in 2012

Rising commodity costs, fierce competition and other factors are driving grocers to seek an edge in 2012 and many are turning to technology for a competitive advantage. Continue reading

Posted in 2012 01 Article Archives, Tech Solutions

How would you like to pay for that?

Emerging solutions expand payment options at the POS. Consumers are exploring a variety of payment options—including paying with their smartphones and tapping instead of … Continue reading

Posted in 2011 12 Article Archives, Tech Solutions

Crime stoppers

By focusing their loss prevention efforts on the entire enterprise, grocers are in a better position to combat internal and external theft. Supermarkets are … Continue reading

Posted in 2011 11 Article Archives, Tech Solutions

Moving targets

Consumers want to use their mobile phones at every step of the shopping process. How can grocers appeal to this growing segment of connected … Continue reading

Posted in 2011 10 Article Archives, Tech Solutions

Making room in the budget

Multi-channel integration efforts top grocers’ IT priorities as spending slowly increases. By Deena Amato-McCoy Even with the severe tumbles and rebounds of the stock … Continue reading

Posted in 2011 09 Article Archives, Tech Solutions

Working it out

Innovative workforce management solutions help grocers maximize staff productivity and bolster customer service. By Deena M. Amato-McCoy Labor continues to account for about 40% … Continue reading

Posted in 2011 08 Article Archives, Tech Solutions

Gang green

Grocers’ IT departments are helping take the sustainability movement to the next level. By Deena M. Amato-McCoy Grocers face pressures from many factions when … Continue reading

Posted in 2011 07 Article Archives, Tech Solutions

Smooth checkout

As grocers start to make targeted investments in front-end systems, they are looking for equipment that can be easily integrated. By Deena M. Amato-McCoy … Continue reading

Posted in 2011 06 Article Archives, Tech Solutions

Going where the customers are

Social networking is becoming a viable way to attract channel-surfing and budget-conscious consumers. By Deena M. Amato-McCoy Realizing that word-of-mouth is the most compelling … Continue reading

Posted in 2011 05 Article Archives, Tech Solutions

The self-service scenario

While grocers have been scaling back on some of their IT investments, one area where they are spending is in self- checkout technology. By … Continue reading

Posted in 2011 04 Article Archives, Tech Solutions

A united front

By focusing on enterprise-wide data integration, supermarket chains are primed to boost customer service and profitability. By Deena M. Amato-McCoy While supermarket exec­utives are … Continue reading

Posted in 2011 03 Article Archives, Tech Solutions

The to-do list

Analytics, loss prevention and promotion management tools are among grocers’ top IT priorities for 2011. By Deena M. Amato-McCoy After 24 months of calculated … Continue reading

Posted in 2011 02 Article Archives, Tech Solutions

Slick self-service options

As staffing remains lean, grocers are using advanced self-service checkouts and kiosks to augment customer service. By Deena m. Amato-McCoy Successful su­permarkets have learned … Continue reading

Posted in 2010 12 Article Archives, Tech Solutions

Building loyalty, bit by bit

Grocers use new communication tools to grab attention and boost shopper loyalty. By Deena M. Amato-McCoy As more consumers click away on their smart … Continue reading

Posted in 2010 11 Article Archives, Tech Solutions

Minding their business intelligence

By taking an integrated approach to managing corporate data, grocers are primed to make smarter business decisions. By Deena M. Amato-McCoy As grocers try … Continue reading

Posted in 2010 10 Article Archives, Tech Solutions

Tech assessment

It has been an interesting year in retail technology as budgets begin to loosen up and grocers eye customer- pleasing applications. By Deena M. … Continue reading

Posted in 2010 09 Article Archives, Tech Solutions

Bar none

Grocers and manufacturers prepare for the GS1 DataBar. By Deena M. Amato-McCoy When the huge crystal ball drops in New York City’s Times Square … Continue reading

Posted in 2010 08 Article Archives, Tech Solutions

Waging a war on shrink

Supermarkets bolster loss prevention efforts by integrating analytics into existing anti-theft solutions. By Deena M. Amato-McCoy Shrink has always been an in­ev­itable cost of … Continue reading

Posted in 2010 07 Article Archives, Tech Solutions

Getting SOCIAL

Grocers try their hand at social media to expand their reach and build customer loyalty. By Deena M. Amato-McCoy As the saying goes, “If … Continue reading

Posted in 2010 07 Article Archives, Tech Solutions

Keeping a watchful eye

Sophisticated energy management technology provides grocers with insights to help curtail skyrocketing operating costs. By Deena M. Amato-McCoy Even as grocers strive to keep … Continue reading

Posted in 2010 06 Article Archives, Tech Solutions

Putting the customer first

Consumer-centric technology strategies help grocers build loyalty and stand out in a crowded retail landscape. By Deena M. Amato-McCoy The economy may be on … Continue reading

Posted in 2010 05 Article Archives, Tech Solutions

Handle with care

Innovative coding options, social media and task management software can help smooth the product recall process. By Deena M. Amato-McCoy When the spinach re­call … Continue reading

Posted in 2010 04 Article Archives, Tech Solutions