Category Archives: Blogs
All on the same team
On a recent visit with executives at Ingersoll Rand—which includes Hussmann, Trane and Thermo King brands that are familiar to retailers—I was given a … Continue reading
Good to the Last Drop
Last weekend I was washing my car windows and reached for a bottle of Windex. There was a good quarter-inch of it left in … Continue reading
Customer service and the bottom line
I’m sure most of us agree technology has been a godsend in business – it’s more efficient, quicker and often less expensive in the … Continue reading
Supply chain screening
Good News! The Dallas Museum of Art has qualified as a certified cargo screening facility under new regulations from the Transportation Security Administration. … Continue reading
Battling the Bulge
There is a line in the movie A Few Good Men that I think accurately describes the feeling many in the food and … Continue reading
Try it again, you’ll like it
A friend of mine called the other night, as usual wanting to go out to dinner. He’s been living in his new home for … Continue reading
The World Next Door
I had the pleasure of attending the SIAL Canada convention in Montreal last week. As a first time visitor to Montreal I must confess … Continue reading
Informative employees make all the difference
I’ll admit upfront I have little tolerance for inept sales clerks – from those who can’t be bothered to help to those who … Continue reading
Eating healthy… for a price
There’s no greater crisis than childhood obesity and the tsunami-like tide of junk food that floods their lives. But is it going to be … Continue reading
Follow the Leader
In this space last week, my colleague Kim Zimmermann wrote of a shopping trip in which a supermarket employee failed to assist her during self-checkout. … Continue reading
Check the self checkout
I’ve never been a fan of self-checkout lanes. My feeling is that if you want my money, the least you can do is pay … Continue reading
By Land and By Sea
For the first time the International Boston Seafood Show and Seafood Processing America joined forces — sort of — with the New England Food … Continue reading
Walgreens adding fresh food makes me turn green
Eight years ago when my husband and I made the bold decision to move from New Jersey to New England we were attracted to … Continue reading
Prepping for the “Big One”
As the quake toll rises in Chile and Haiti suffers through the aftereffects of its own devastation, people are wondering where the next “big … Continue reading
Dealing the Seal
From the long standing Good Housekeeping Seal of Approval to the recent Product of the Year, consumers love reassurance. That idea is not … Continue reading
What’s your recall plan?
As Toyota owners have discovered, even one of the most reliable brands on the planet can falter. Since supermarkets have so much invested … Continue reading
Butt Out!
I don’t know if this is airing in other areas of the country, but here in New York there is an ongoing ad campaign … Continue reading
The other W
Ice melts at the edges first, so if you’re not looking at the periphery of the competitive landscape, you may quickly find your self … Continue reading
Redoing food labels
Never in my life did I think I would agree with anything people at the Center for Science in the Public Interest proposed … Continue reading
Cherish your “friends”
There is a flurry of activity surrounding Facebook, Twitter and other social media sites. Seems like every time I go to my inbox, there … Continue reading
The Name Game
Ahold purchased Richmond’s hometown Ukrop’s Super Markets chain last week and said it is placing it under the umbrella of its Giant Carlisle chain, … Continue reading
Selling Coffins
You know that Costco sells coffins…Yes, coffins. Sounds a bit odd but that is the way the chain has made its mark in retail. … Continue reading
Fresh & Easy
Back in 2007 when the economy still shined like a newly minted coin and all was right with the world-or so we thought-Tesco chief … Continue reading
Baby Talk
As a soon-to-be first time father, contrary to what most people are telling me, I think I’m pretty well prepared for the long sleepless … Continue reading
Outsmarting the thieves
Like the overwhelming majority of people, I was taught that stealing was wrong an early age—courtesy of mom, my teachers and the occasional … Continue reading
