Tag Archives: customer service

Close shave

I went into an A&P this past weekend to pick up a few things and spied an end cap display of Barbasol shaving cream. … Continue reading

Posted in Blogs, Web-Exclusive Content

Don’t Undervalue Customer Service

A few years back during a shopping trip to Wegmans with my wife, we stopped at the pharmacy desk to pick up a prescription. … Continue reading

Posted in Blogs, Web-Exclusive Content

Kosher Customer Service

This weekend I drove up to New England to visit one of my closest girl friends. During our travels we ventured into a Shaw’s … Continue reading

Posted in Blogs, Web-Exclusive Content

The Big Cheese of Service

Two weeks ago I found myself standing in the cheese section of the Mariano’s Fresh Food Market in Arlington Heights, Ill. We were in … Continue reading

Posted in Blogs, Web-Exclusive Content

Future Forces: Have you called your call center lately?

In a demanding environment, the challenges of exemplary service and growth require a view from outside of your retail window. By Patrick Kiernan Certainly, … Continue reading

Posted in 2012 08 Article Archives, Columns

A helping hand for the elderly

This weekend my 93-year-old grandfather died. He got sick a few short months after his wife of 68 years passed away. Whatever the doctors … Continue reading

Posted in Blogs, Web-Exclusive Content

On Point: Now you see it…

The best service is sometimes invisible to the customer. By Tom Weir To the male half of the couple it was surprising, disappointing actually, … Continue reading

Posted in 2012 01 Article Archives, Columns

What lies ahead

What does the future look like for the supermarket industry? The answer depends on the retailer being discussed. By Craig Levitt Since the onset … Continue reading

Posted in 2011 01 Article Archives, Cover Stories