Author Archives: Len Lewis

About Len Lewis

Len Lewis a regular contributor to Grocery Headquarters and editorial director of Lewis Communications, Inc.

Sounding Board: Communication breakdown

What retailers and suppliers hear from each other seems to lose something in translation. “Good leadership requires you to surround yourself with people of … Continue reading

Posted in 2014 08 Article Archives, Columns

Disruptive Innovation

It’s time to decide—Are you disruptive influence or just being disrupted?  Hopefully the former since these seem to be the true innovators—the gamechangers in … Continue reading

Posted in Blogs, Web-Exclusive Content

Sounding Board: What’s in a name?

Figuring out what to call the next generation may turn out to be easier than marketing to them. There is a new game in … Continue reading

Posted in 2014 07 Article Archives, Columns

Sense on the Dollar

If you listen closely, you can hear the sounds of lawyers and government watchdogs salivating. It’s about a potential merger between the two big … Continue reading

Posted in Blogs, Web-Exclusive Content

Sounding Board: Diamond in the rough or fool’s gold

Some call click-and-collect the new wave of retailing. Others see it as three of the most dangerous words in the retail lexicon. Click-and-collect was … Continue reading

Posted in 2014 06 Article Archives, Columns

Sounding Board: Cuban import makes good

Fidel Castro forced the successful Navarro drug chain out of Cuba, and it has become South Florida’s benefit. It is not your typical rags-to-riches … Continue reading

Posted in 2014 05 Article Archives, Columns

Sounding Board: Sending smoke(less) signals

By eliminating tobacco sales, CVS is doing more than just dropping a category. It is redefining the drug store. There is an old saying … Continue reading

Posted in 2014 04 Article Archives, Columns, Nonfoods for Profit

Re-examinging self-checkout

It seems that once again we’re about to be embroiled in one of those age-old arguments about how far we can push customers into … Continue reading

Posted in Blogs, Web-Exclusive Content

Sounding Board: Zeroing in on shoppers

Via a free app, iBeacons can send messages to shoppers, in-store, about new products, promotions and special pricing. You have just spent a few … Continue reading

Posted in 2014 03 Article Archives, Columns

The re-urbanization of America

With more consumers living in cities, retailers need to rethink their merchandising efforts. Continue reading

Posted in 2014 03 Article Archives, Cover Stories

Sounding Board: Securing security

Security breaches may not be the fault of retailers, but more often than not consumers will view retailers responsible. The massive pre-holiday data breach … Continue reading

Posted in 2014 02 Article Archives, Columns

Sounding Board: Avoiding the toxic employee

The only thing worse than a toxic work environment are the toxic employees who create it. As if there are not enough things keeping … Continue reading

Posted in 2014 01 Article Archives, Columns

Sounding Board: A new frontier?

Though still in it is infancy, 3D printing may present ways for brick-and-mortar stores to compete with online competitors. Being somewhat of an oddball … Continue reading

Posted in 2013 12 Article Archives, Columns

Sounding Board: Preparing for the worst

The recent terror attack at a mall in Nairobi, Kenya, has domestic retailers thinking more about store safety.  I got an interesting question via … Continue reading

Posted in 2013 11 Article Archives, Columns

Its The Little Things That Matter

Do we really need big data? I hate to ask this question since I make my living writing about the value of data analysis … Continue reading

Posted in Blogs, Web-Exclusive Content

Sounding Board: Under a watchful eye

Data brokers make the National Security Agency surveillance programs look like a kid with a clipboard. From the time you are born, until the … Continue reading

Posted in 2013 10 Article Archives, Columns

Catering to the younger generation

We always hear about supermarkets fighting fast feeders for share of dollars. So, why not have both? That’s exactly what Rewe is trying out … Continue reading

Posted in Blogs, Web-Exclusive Content

Sounding Board: German engineering

German retailer Lidl is once again making overtures to the U.S. market. I find it heartening that there are those who still pursue the … Continue reading

Posted in 2013 09 Article Archives, Columns

Sounding Board: Feeding the shark

Amazon’s foray into fresh groceries poses a potential threat to traditional grocers. If there is one truism in retail it is that customers always … Continue reading

Posted in 2013 08 Article Archives, Columns

Drugs and Deli

Just when you think you’ve seen very format and store combination, something new crops up. My wife and I were traveling in Mexico recently … Continue reading

Posted in Blogs, Web-Exclusive Content

Sounding Board: Red Apple to Big Apple

Do retailers like John Catsimatidis have the experience and wherewithal to serve in public office? You have to wonder why anyone in his or … Continue reading

Posted in 2013 07 Article Archives, Columns

A Shout Out to Big Brother

Sometimes, you have to be grateful that Big Brother is watching! Yesterday, I get a call from the security and fraud department at Ticketmaster … Continue reading

Posted in Blogs, Web-Exclusive Content

Sounding Board: Taking proper precautions

In the wake of recent violence, retailers need to be more aware of the ways to increase safety for customers and employees.  There is … Continue reading

Posted in 2013 06 Article Archives, Columns

The healthcare conundrum

The pending introduction of Obamacare raises plenty of questions for the supermarket industry. Continue reading

Posted in 2013 06 Article Archives, Cover Stories

Sounding Board: Betting on the sandwich

The sandwich, along with a creative promotional program, can generate significant incremental revenue from multiple departments within a store. As James Beard, author, chef … Continue reading

Posted in 2013 05 Article Archives, Columns